The Real Mary King’s Close is celebrating the beginning of Scottish Tourism Month with an Edinburgh Chamber of Commerce Business Award and record-breaking visitor numbers.

The five-star social history tour on Edinburgh’s Royal Mile beat off tough competition to take home the Service Excellence Award – a first for the attraction and the Chamber, which only created the category this year.

The Service Excellence Award is given to businesses which show high customer satisfaction rates and a first-class customer experience. With a 4.5/5 rating on TripAdvisor, The Real Mary King’s Close has a state-of-the-art website, free audio guides in ten languages, and a team recruited for their passion for history and enthusiasm for tourism.
The award comes at the end of a record-breaking year for The Real Mary King’s Close, which has grown from 60,000 annual visitors 16 years ago, to a record 256,000 visitors this year. Working with an on-site researcher and a professor at Edinburgh University, the popular attraction delivers experiences filled with history and tailored to meet different visitors’ needs.

The award was presented last Thursday evening at what was the Chamber’s largest business awards ceremony yet.

Edinburgh Chamber of Commerce Chief Executive Liz McAreavey, said:

“We recognised that service excellence is a key deliverable for our membership, and with so many great examples happening across Edinburgh, this year seemed like an ideal time to start showcasing the businesses striving to create excellence in everything they do. The Real Mary King’s Close is a deserving first winner of this award, and showed exemplary performance across customer engagement, service, and experiences. Well done to the whole team.”

Juliana Delaney, CEO of Continuum Attractions, which operates The Real Mary King’s Close, said:

“We’re delighted to have been recognised by Edinburgh Chamber of Commerce for our first-class customer service, and what better way to kick off Scottish Tourism Month than this with accolade. It’s a huge vote of support for the whole team at The Real Mary King’s Close. They are at the heart of our organisation, which is why we are committed to training and development. We’re incredibly proud of our service and are excited about what is ahead this next year.”

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