Is Groupon Past its Sell By Date?

One of the fastest growing tech companies in the history of the planet appears to have lost its shine. Storming across the US and into Europe in recent years, Groupon arrived in a blaze of glory, a consumer champion promising the customer…

Good Year or Bad Year? You Decide

It's been a Bad Year. I've heard this more than once from a variety of business people. So it must be true. On more than one occasions I have been told that customers just don't have the money to spend. They are behaving differently. The…

Class Wars: Service is Everything in the Fight for Customers

This week I changed the habit of a lifetime and travelled to London by train. Opting to avoid the 5 hour pantomime of driving to the airport, parking the car, taking off half your clothes as part of an essential security mission, being…

Selling is Simple: Just Make it Easy for the Customer to Buy

Today's blog is inspired by Seth Godin's post yesterday on "The Overwhelming fear of Being Wrong" - which got me thinking: Selling is actually very simple. You just need to make it easy for the customer to buy. But despite this so many…

Deadly Discounts and How to Avoid Them

Discounting is the new marketing trend. Groupon is reported to be the fastest growing company ever (ever) with 5 million users in the UK and even more worldwide. Other copy cat business models (Itison.com, KGB Deals, LivingSocial) have quickly…

To Groupon or not to Groupon. That is the Question.

Groupon continues to grow and grow. The world's fastest growing company this week announced it will float on the stock market. Investors can now get a slice of the big Groupon coupon pie. Yum! This toddling three year old is growing up fast.…

Can I ask who's Calling Please?

Ever tried to get hold of someone on the telephone recently? Enjoyable experience? I doubt it. I call people every day. Sometimes I make many calls in a day. So when it comes to receptionists, I've experienced my fair share. These are the people…

Busy is Not an Excuse

"Oh, I was busy". Simple enough. And I've heard it said more than a few times in the last few weeks. "We haven't received our products yet that we ordered a couple of weeks ago....." "Oh, I was busy. Sorry" "You have only delivered…